Social Media Policy

Social media use

Our website, Twitter and Facebook accounts are managed by the Network Manager.

We do not use any automation (such as tools that generate tweets from RSS feeds) to post content on Twitter.

If you follow us, you can expect posts that cover the following:

  • Alerts about new content on our website (new resources, news, upcoming events)
  • Information on our Pump-prime funding calls
  • Retweets from Gnatwork members, other GCRF funded networks, as well as other tweets we feel will be of interest to our followers (please note that retweeting does not demonstrate our agreement or otherwise with the tweet)


Following our accounts

If you choose to follow our accounts, we will not automatically follow you. This helps us avoid spam handling, and should help you identify other key users we think are relevant and follow. Being followed back does not imply endorsement of any kind. We reserve the right to unfollow or remove accounts we believe are malicious or spam.



We update and monitor our accounts during office hours, Monday to Friday. Twitter and Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to third-party downtime. We reserve the right to delete our accounts at any time.


@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and will endeavour to join the conversation where possible. However, we may not be able to reply individually to all the messages we receive via Twitter.

The Gnatwork team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant colleagues.

We will aim to respond to comments that include misinformation, but will not respond to any communication that breaks the rules of our content standards.

We will endeavour to provide full answers to specific queries. Should we feel that a question cannot be adequately answered in the Twitter character limit we may request a Twitter user send us a direct message with an email to which we can send a response.

If you have a query that needs a detailed response it is best to contact us by email at enquiries [at] gnatwork [dot] ac [dot] uk (subject: Social%20Media%20Policy)